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Account Representative

Account Representative

Position type: Full Time

Department: Sales & Account Management

Location: Hersham, UK

NAVBLUE, an Airbus company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. These products directly support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

NAVBLUE is looking for an Account Representative who will be responsible for all commercial related activities for assigned customer accounts. Chief among those activities is managing a list of customer accounts to ensure a high degree of satisfaction, loyalty and retention exists in such a way that is mutually beneficial for both parties – i.e., profitable for NAVBLUE and operationally critical for the airline. Other activities include, but are not limited to, growing account revenue via up-selling and contract renewal. Additionally, the Account Representative is responsible for conducting regular customer review calls and follow up as necessary.

The successful candidate is resourceful, tenacious, and solutions-driven. This position requires a consultative type of account management. You thrive on learning, prefer collaborating with colleagues to help deliver results, and expect that hard work is required to do great things. The ability to manage multiple ongoing projects and handle multiple timelines and priorities is essential to being successful in this role. Hence, excellent organizational and planning skills would be essential.

Responsibilities:

For each assigned customer, the Account Representative will:

• Seek opportunities for increased revenue via up-selling at customer sites through additional product lines, features, and services

• Supporting Sales for cross-selling activities are also a function; work with NAVBLUE’S Sales Directors to manage new sales opportunities

• Renew contracts of all customers in assigned portfolio 12-15 months from contract expiration

• Understand systems or services used in customer flight operations and the data flow between them

• Understand the priorities of customer needs and requests

• Cultivate the business relationship between NAVBLUE and the customer to facilitate customer satisfaction, renewals and increased revenue

• Manage any issues that may arise within the NAVBLUE processe

• Maintain a level of service such that customers will renew with the Company’s service at prescribed target levels

• Maintain personal expertise with each of the Company’s product(s) such that the responsibilities of the Account Representative role can be fulfilled

• Manage established processes for determining priorities and billable nature of work requests by customers

• Communicate to customers:

o Via regular status meetings

o Via monthly statements of work performed by NAVBLUE

o Development of User Requirements Documentation for projects generally requiring less than three weeks of development work or as determined by the appropriate Product Manager

o Pricing of Estimates and Quotations

• Be a point of escalation for the customer, bringing an understanding of the urgency of the issue and to act as a communication liaison between NAVBLUE’S support infrastructure and the customer.

• Ensure that the installation process is followed successfully for each new account

• Manage the account receivables at each account

• Be proficient in the use of NAVBLUE’S CRM tools for both personal account management and as a foundation for management reporting

• Understand and be aware of all your customer contracts

• Work with the internal NAVBLUE business units to successfully manage all customers.

Academic/Educational Requirements:

• A Degree or work related experience

Required Skills/Experience:

• Proven track record in customer service

• Solid relevant experience a plus

• Experience in the airline/aviation industry, preferable in flight operations

• Highly developed communication skills, appropriate for interacting with customers and other NAVBLUE employees, and providing clear communication

• Strong team orientation

• High degree of organizational skills

• Solid understanding of applications software and computer technology

• Experience writing business and technical documentation

• In-depth knowledge of NAVBLUE products and services (or equivalent) is preferred

How to Apply:

Candidates who are interested in joining the NAVBLUE team are invited to submit their resume and cover letter, highlighting their work experiences and skills. We thank all applicants for applying. Only selected applicants will be contacted.

About us:

NAVBLUE is the new generation of digital, user-friendly Flight Operations and Air Traffic Management solutions. Powered by Airbus’ pioneer spirit and infused with NAVBLUE’s agility, it combines the best of both worlds. A leading global provider of flight operations solutions serving more than 400 airlines and aviation service companies across all platforms, NAVBLUE has a proven track record in product innovation. With access to Airbus’ resources and data, NAVBLUE provides its customers with the best solutions based on the best data, fully supporting them in their digital transformation. NAVBLUE is a fully owned subsidiary of Services by Airbus and is based in Hersham (UK), Cardiff (UK), Toulouse (France) and Waterloo, ON (Canada), with offices around the world.

I would like to apply for the post of Account Representative bases at your esteemed organisation. I have attached my CV.

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