2019 Aircraft Maintenance Supervisor CSR

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Location: Indianapolis
Job type: Permanent
Aircraft type:
Contact:
Sector: Maintenance
Job Role:

JOB SUMMARY:

The Aircraft Maintenance Supervisor works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Service Center Team.

JOB RESPONSIBILITIES:

A. Coordinate and communicate all aircraft issues with the customer

B. Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.

C. Define communications and discrepancy approval process with the Customer throughout visit.

D. Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.

E. Markets Service Center capabilities to new and existing customers. Fosters a positive relationship between the customer and the Textron Aviation service network

F. Responsible for communicating safety expectations of the Service Center.

G. Manage direct reports regarding performance, time and labor, disciplanary actions, etc.

H. Identify and coordinate training and monitor progress

I. Assist with the departure debriefs and post-delivery follow-up with customers.
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